Frenette currently oversees a diverse portfolio of over 50 IT tasks, commanding an yearly spending plan exceeding $4 million. His strategic oversight makes certain the alignment of such initiatives with broader business goals, driving innovation and operational excellence throughout the board. Prior to these roles, Joel was a Senior TPM https://www.researchgate.net/publication/390591862_The_Growing_Role_of_AI_in_CustomerService_Understanding_ConsumerPerceptions